By Maxwell Homans
Shareholder Advocacy Associate, Mercy Investment Services, Inc.

The Portfolio Advisory Board filed a proposal this year at Dollar General, asking the retail dollar store to adopt a comprehensive human rights policy aligned with international human rights standards. Mercy Investment Services worked closely with the Interfaith Center on Corporate Responsibility’s (ICCR) Advancing Worker Justice Initiative to advocate for this resolution, carrying forward engagement with Dollar General following the company’s unsatisfactory responses to previous human rights concerns. 

A previous resolution in 2023 had asked the retail chain for a safety audit to address reports of unsafe conditions, understaffing, and violence at many of its stores. The 2023 resolution received a majority vote with more than 77% shareholder support. However, the company surprisingly refused to engage with the shareholders who had led this proposal. Dollar General chose instead to conduct an audit privately, choosing a “union-busting” law firm as the auditor; the audit found minimal problems with company policies.
 
Since that time, Dollar General agreed to settlements with the Occupational Safety and Health Administration (OSHA) and the National Labor Relations Board (NLRB) for unsafe store conditions and illegal union-busting activities. The company was fined $12 million by OSHA in July 2024 for repeat safety violations, and in July 2023 the NLRB ruled that Dollar General was practicing “blatant hallmark unfair labor practices” based on their corporate response to store workers attempting to unionize in Connecticut. In addition, workers have reported continued understaffing, low pay, and feeling unsafe at stores, with no meaningful changes since the audit and agreement with OSHA to increase safety protocols.

Recognizing the need for further engagement on worker safety and rights, the proposal the PAB filed this proxy season focused on requesting a corporate-wide human rights policy, asking for greater protections for workers and customers still experiencing unsafe conditions in stores. 

To highlight the voices of Dollar General workers calling for change, ICCR co-hosted a webinar briefing ahead of Dollar General’s annual meeting to build support for the human rights proposal. Dollar General workers told personal stories of receiving violent threats at work, being ordered to block fire exits, and feeling embarrassed that peer retailers offered safer conditions and higher pay for their workers. Investors also made the case for a human rights policy, connecting worker testimonies to widespread financial risks and penalties faced by Dollar General. 

The human rights proposal received 22.9% of the shareholder vote at the company’s annual meeting, falling short of a majority, but high enough to allow investors to re-file the proposal next year. PAB and our fellow investors will continue our push to improve workers’ rights and human rights in Dollar General stores. 

As workers demand more from U.S. retailers, it is imperative that these companies uphold workers’ legal rights to organizing and collective bargaining and a safe and healthy workplace. Stores including Whole Foods, Trader Joe’s, and Starbucks have all seen their workforces unionize in recent years, and with Dollar General surpassing 20,000 stores in the U.S. this past year, responsible business means embracing workers’ rights, not systematically denying them. 

Workers and shareholders will continue to speak up to ask companies to respect human rights; to be successful, companies like Dollar General need to listen.